Where can we help you?
Search guides, FAQs and tutorials for TESTFIRE.
Help Center
Getting Started
After signing up, go to Settings > WhatsApp and click "Connect WABA". Follow the embedded Meta onboarding flow to grant HAVODDS access to your WhatsApp Business Account. The process takes about 5 minutes and no technical knowledge is required.
Yes. Navigate to Settings > Team and click "Invite Member". Enter their email address and assign a role (Admin, Agent, or Viewer). They will receive an invitation email with a one-click setup link.
Yes — all plans include a 14-day free trial with full feature access. No credit card is required to start. Your data is retained even if you do not upgrade immediately.
Campaigns & Messaging
A broadcast campaign sends a message to all contacts in a selected segment at once. A retargeting campaign re-engages a subset of contacts based on how they interacted with a previous campaign — for example, contacts who read but did not reply.
Yes — WhatsApp requires approved message templates for outbound messages sent more than 24 hours after the last customer message. HAVODDS provides a template manager inside the platform where you can submit, track and use approved templates.
Your daily sending limit is set by Meta based on your WhatsApp Business Account tier (typically 1,000 to 100,000+ messages per day). HAVODDS does not impose additional sending limits — your plan determines monthly volume quotas.
CRM & Leads
When a contact clicks a Facebook or Instagram CTWA ad and starts a WhatsApp conversation, HAVODDS captures the ad ID and campaign details automatically. You can see exactly which ad generated each lead in the lead profile and in campaign reports.
Yes. Go to CRM > Contacts > Import and upload a CSV file with up to 5,000 rows. Map your columns to HAVODDS fields during the import wizard. Duplicate contacts are detected by phone number and updated rather than duplicated.
Leads can be assigned manually from the lead profile or the kanban board, or automatically using round-robin or load-balanced assignment rules configured in Settings > Lead Distribution. You can also set team-level routing based on tags or campaign source.
Billing
We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. Annual plans can also be invoiced — contact sales@havodds.com for details.
Yes. You can cancel from Settings > Billing with one click. Your access continues until the end of your current billing period. No cancellation fees or penalties apply.
HAVODDS plan pricing covers platform usage. WhatsApp Business API conversation charges (Meta fees) are billed separately based on your usage and country. We provide a transparent breakdown of Meta charges in your monthly invoice.