Terms of Service

Meta Platform Terms & WhatsApp Business Policy Compliant

These Terms of Service govern your access to and use of the HAVODDS platform. Please read them carefully — by using the Service you agree to be bound by them.

Last updated: May 26, 2026

Governed by laws of India

Contents

Acceptance The Service Eligibility & Account Subscription & Billing WhatsApp Business Rules Acceptable Use Your Content Third Parties Intellectual Property Suspension & Termination Disclaimers Limitation of Liability Indemnification Governing Law Changes Contact

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you (the "Client", "you", or "your") and HAVODDS Pvt. Ltd.("HAVODDS", "we", "our", or "us"). By creating an account, connecting a WhatsApp Business Account, or otherwise using the platform available at https://app.havodds.com (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use the Service.

2. The Service

HAVODDS is a WhatsApp Business CRM and communication platform that helps businesses send and receive WhatsApp messages, manage contacts and leads, run bulk campaigns, automate replies, and analyze conversation performance. The Service uses the official Meta WhatsApp Business Platform (Cloud API) as its primary messaging channel.

Bulk broadcast and template messaging via the Meta WhatsApp Business API

Inbound message handling, two-way conversation, and team inbox

Contact management, segmentation, and opt-in/opt-out tracking

Campaign scheduling, analytics, and delivery reporting

Optional cloud call center via Twilio (when enabled)

We may add, modify, or discontinue features from time to time. Material changes affecting paid features will be communicated to you in advance.

3. Eligibility & Account Registration

You must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction.

You must provide accurate, current, and complete account information and keep it up to date.

You are responsible for safeguarding your login credentials, API keys, and access tokens, and for all activity that occurs under your account.

You must promptly notify us at legal@havodds.com of any unauthorized use of your account or any security breach.

You are responsible for the conduct of all team members (Advisors) you invite into your account and for ensuring they comply with these Terms.

4. Subscription, Fees & Billing

Subscription fees, message overage charges, and add-on fees are described on our pricing page or in a separate order form.

WhatsApp conversation charges set by Meta are billed in addition to our platform fees and are passed through at cost (or with a stated markup) per your plan.

Fees are billed in advance and are non-refundable except where required by law or explicitly stated in writing by us.

We may change pricing with at least 30 days' written notice. Continued use of the Service after the effective date constitutes acceptance of the new fees.

Late payments may result in suspension of the Service until outstanding amounts are paid in full.

All fees are exclusive of applicable taxes, which are your responsibility.

5. WhatsApp Business Platform Rules

Because HAVODDS uses the official Meta WhatsApp Business Platform, your use of the Service is also subject to Meta's policies. You agree that you will at all times comply with:

The WhatsApp Business Messaging Policy

The WhatsApp Business Terms of Service

The WhatsApp Commerce Policy

The Meta Platform Terms and Developer Policies

In particular, and without limiting the above, you agree that:

You will only send WhatsApp messages to recipients who have provided verifiable prior opt-in through a clear, conspicuous channel (e.g. a web form, in-store sign-up, or explicit reply). On request, you will produce evidence of opt-in for any recipient.

You will honor opt-out requests immediately. The Service automatically processes STOP / UNSUBSCRIBE keywords and any other opt-out signals received via webhook, and you must not attempt to circumvent or override these.

You will use approved message templates for outbound messages outside the 24-hour customer service window, and you will accurately label templates by category (Marketing / Utility / Authentication) as required by Meta.

You will not send content that is prohibited by the WhatsApp Business Policy — including but not limited to illegal goods, weapons, controlled substances, adult content, dangerous supplements, real-money gambling outside permitted regions, or misleading financial offerings.

You acknowledge that Meta may impose messaging tier limits, quality ratings, and template approvals on your WhatsApp Business Account, and that these are outside of our control.

6. Acceptable Use

You will not, and will not allow any third party to:

Use the Service to send spam, unsolicited bulk messages, or messages to recipients without verifiable opt-in

Use the Service to harass, defraud, deceive, or harm any person

Send content that is illegal, defamatory, obscene, pornographic, or that infringes any third-party right

Distribute malware, phishing links, or other malicious code

Reverse-engineer, decompile, or attempt to extract source code of the Service

Bypass rate limits, message limits, or other technical restrictions of the Service or of Meta

Use the Service to operate a public messaging gateway or to resell raw messaging capacity to third parties without a written agreement with us

Use automated means to scrape data from the Service beyond what our public API permits

Misrepresent the identity of the sender or use the Service to impersonate any person or entity

Use the Service in any way that could damage, disable, overburden, or impair our infrastructure or Meta's infrastructure

Violation of this section is a material breach of these Terms and may result in immediate suspension or termination of your account.

7. Your Content & Data

You retain all rights, title, and interest in the data you upload to the Service, including contact lists, message templates, media, and conversation content ("Client Data").

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Client Data solely as necessary to provide the Service to you.

You represent and warrant that you have all rights and consents necessary to upload Client Data and to send messages to the contacts in your lists, including any opt-in consents required by applicable law (GDPR, DPDP Act 2023, TCPA, CAN-SPAM, etc.).

We act as a data processor with respect to personal data contained in Client Data — you are the data controller. Our handling of personal data is described in the Privacy Policy.

You can export your Client Data at any time and can request deletion of all Client Data by emailing legal@havodds.com. We will process deletion within 30 days, subject to legal retention obligations.

8. Third-Party Services

The Service interoperates with third-party platforms. Your use of those platforms is also subject to their respective terms:

Meta / WhatsApp: The Meta WhatsApp Business Platform is operated by Meta Platforms, Inc. We are a Meta Tech Provider; we do not control Meta's service, pricing, availability, or policies. Outages, throttling, and policy enforcement by Meta are outside of our control.

Twilio: Voice calling, SMS, and certain telephony features are provided via Twilio Inc. Use of those features is subject to Twilio's Terms of Service.

AWS: Our infrastructure runs on Amazon Web Services. Data is stored in encrypted AWS regions.

We are not responsible for the acts or omissions of third-party providers. Any disputes you have with a third-party provider must be raised directly with that provider.

9. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and trademarks (the "HAVODDS IP"), is owned by HAVODDS Pvt. Ltd. and protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not copy, modify, distribute, sell, lease, or create derivative works of the HAVODDS IP, except as expressly permitted by us in writing.

Feedback and suggestions you provide about the Service may be used by us without any obligation to you.

10. Suspension & Termination

You may terminate your account at any time by emailing legal@havodds.com. Termination does not entitle you to a refund of fees already paid except as required by law.

We may suspend or terminate your account, with or without notice, if (a) you breach these Terms, (b) you violate the WhatsApp Business Policy or Meta Platform Terms, (c) we are required to do so by law or by Meta, (d) your account presents a security or fraud risk, or (e) you fail to pay fees when due.

Upon termination, your right to access the Service ceases immediately. Client Data is retained for 30 days following termination to allow recovery, then permanently purged unless legal retention applies (see the Privacy Policy).

Provisions that by their nature should survive termination — including ownership, warranties, indemnities, limitations of liability, and dispute resolution — will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that messages will always be delivered; that Meta will approve any particular template; or that the Service will meet your specific requirements.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HAVODDS PVT. LTD., ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS.

OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; the limitations above apply only to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless HAVODDS Pvt. Ltd. and its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Your use of the Service in violation of these Terms or applicable law

Your Client Data, including any claim that it infringes a third party's rights

Your violation of the WhatsApp Business Policy or Meta Platform Terms

Messages you send through the Service, including consent violations

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of India.

Before initiating any formal legal proceeding, the parties will attempt in good faith to resolve the dispute by negotiation between authorized representatives for a period of at least 30 days.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes we will update the "Last Updated" date at the top of this page and provide reasonable advance notice via email or in-product notification. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you disagree with the changes, you may terminate your account before they take effect.

16. Contact

For questions about these Terms, please contact us:

HAVODDS Pvt. Ltd.

legal@havodds.com

https://app.havodds.com

India

Meta Platform Terms WhatsApp Business Policy Privacy Policy